Staff at the UK’s biggest mobile phone retailer, Carphone Warehouse, have been caught misleading customers about Apple’s popular iPhone handset.

They were claiming that if the iPhone was stolen the user would have to buy a new iPhone handset and a new 18 month contract, rather, then telling them the truth which was they would have to buy a new handset only with the contract continuing because, staff at Carephone Warehouse wanted customers to take out the store’s own insurance.

The findings come just a year after Carphone Warehouse was fined £245,000 by the Financial Services Authority for breaking the rules on selling insurance.

As well as these claims, one of the stores checked by Watchdog were also told insurance offered by O2 shops the only other UK mobile retailer authorised to sell the iPhone and only network available in the UK to run the iPhone would not offer as much cover as theirs which again is false information.

If you enjoyed this post, make sure you subscribe to my RSS feed!